Frequently Asked Questions
Do I need to know my grinder assembly part number or grinder spare part number to place an order?
No. GCH part numbers match OEM part numbers. To order a part, simply check your manual. Although it isn’t necessary to have the part number, it does often facilitate quoting and ordering. If you don’t have the part number, GCH can almost always find it for you. We are pleased to assist you with any purchasing questions or decisions.
What if I don’t know exactly what I need for my grinder?
The GCH team of grinder experts can help troubleshoot your machine and provide a quick solution, from needed spare parts or components to a service call. Assistance is offered by phone or e-mail.
Do you carry components or spare parts for very old grinders?
Yes. Because we house such a large inventory, we can assist you with your grinder, whatever its brand, whatever its vintage, wherever its location. All components are remanufactured back to OEM specifications and come with a two-year warranty.
Can you provide advice on centerless grinding applications?
Yes. With over 150 years of combined experience, the depth of knowledge and technical know-how of the GCH Tool Group team is the best in the industry. Simply share your application information with us (part print, quantities, stock removal, etc.) and we will put our expertise to work.
What is your shipping policy?
See shipping policy.
What are your business hours?
See business hours.
What is your warranty policy?
See warranty policy.
I want to place an order. What do I do?
Contact our sales team by phone 586-777-6250 or fill out our RFQ form.
I can’t afford to stop production to have a bad grinder assembly repaired. What can I do?
GCH offers an exclusive Remanufacturing Exchange Program to eliminate downtime for our customers. Contact one of our sales engineers by or phone for immediate assistance, as well as information on part and component availability.
We are located outside the United States. Can you help us?
Yes. Whether you are in the midwestern United States or Malaysia, GCH ships parts and component assemblies to more than 60 countries. The GCH team is also available to consult and assist with grinder relocation and set-up and support as your business grows globally. GCH also offers service performed by OEM-trained technicians who are located around the world.
Who are your customers?
Our customers are located around the world and range from small job shops to Fortune 500 companies. We service companies in all industries including automotive, bearing, medical, aerospace, military, wind energy and oil and gas.
Do you offer training on centerless grinding?
Yes, we offer training on centerless grinding on a variety of subjects. Training is offered at our facility or yours and the curriculum is tailored to your precise needs and location.
I have an older grinding machine and I need to get more production out of it, what do you suggest?
We offer a number of grinder upgrades and grinder accessories that lead to increased performance, productivity and reliability. A controls retrofit is also a viable option. Read more about grinder upgrades and grinder accessories.
Can you help me purchase a replacement grinder?
Yes. GCH can assist you with anything from grinder remanufacturing to purchase or exchange of a new or used grinder. We stock nearly 1,500 grinders in Michigan and around the world.
Can you provide a list of references?
Yes. Contact us for a list of satisfied customers.
