Return Policy

What are accepted reasons for returning / exchanging an item?

You may return or exchange your purchase if it meets any of the following criteria:

• We sent you the wrong item
• The item you received is physically defective
• The item is substantially different from what was advertised
• You mistakenly ordered the incorrect part or component

Requests for a Return Merchandise Authorization (RMA) for any reason other than those listed above may not be accepted. Exchanges for faulty merchandise will be made at the discretion of GCH Tool Group.

How much time do I have to contact GCH Tool Group about returning my purchase?

We will issue an RMA if you contact us within two (2) weeks from the date that you received your shipment.  Call 586-777-6250 to request an RMA.

What if I send back an item without a Return Merchandise Authorization (RMA)?

Any returns sent to GCH Tool Group without requesting and properly filling out an RMA form will be returned to the sender unopened.

Where do I send returns?

Return the product to:

GCH Tool Group
13265 East 8 Mile Rd.
Warren, MI 48089

Attn: RETURN MERCHANDISE

We recommend you use UPS or another traceable method of shipping, when you send us your return. GCH will not be responsible for returns lost during delivery. Customer must prepay return shipping.

For other questions, comments or suggestions, please contact customer service at 586-777-6250 or . 

Please see quote terms for more details on our return policy.