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Shipping Information

At GCH, we understand the importance of keeping your business fully operational, which is why our system is set up to ship the same day for many of our critical parts and assemblies. Currently, orders are processed for shipping Monday through Friday. Exceptions may be made when a national holiday falls during the week. Orders received on these days may not automatically ship the same day. For all orders, shipping timeframes depend on product availability and inventory at the time the order is placed.  

Typically, orders are shipped to the U.S. or Canada via UPS or FedEx standard ground for packages weighing less than 150 lbs. A common trucking carrier of the customer’s choice is used for packages weighing more than 150 lbs. All shipping is billed to the customer. International orders are generally sent by UPS, FedEx or DHL via standard transport international. Should you need expedited shipping, please contact us.

Inspect your shipment when it is delivered. If your package has arrived damaged, or otherwise tampered with, notify your delivery person immediately. Customers are responsible for checking their order when it arrives to ensure that all items are present. If there are any discrepancies, please notify us immediately, within seven (7) days.

Upon delivery, it is extremely important to carefully unpack and inspect the contents thoroughly for any indication of damage before signing the carrier's freight bill of lading. If damage is found, the shipment should be refused; the driver is required to take the shipment back. If the outside packaging is damaged, but the contents are not, you should accept the shipment, but note on the freight bill that the outside packaging was damaged. This will protect your rights in the event there is concealed damage.

By signing the carrier's freight bill, without any notations of damage, you are agreeing the shipment was delivered in good condition. Any damage found after that point, should be directed to the freight carrier in the form of a concealed damage claim. GCH Tool Group has no recourse to file a freight damage claim once the shipment was signed for as received in good condition. GCH Tool Group’s responsibility ceases upon the shipment’s acceptance by the recipient.

For other detailed information on our shipping policy, please see our terms and conditions which are included with every quotation.